How are closing documents signed on LendingFront?

LendingFront has an integration with DocuSign that enables automatic generation and electronic delivery of closing documents. Customers receive an email containing an E-Link to access and sign documents securely within Customer Portal.

Steps to Use the DocuSign Integration

1. Prepare Closing Documents: Ensure all required closing documents are finalized in LendingFront and ready for electronic delivery.

2. Send e-Sign Link to Customer: LendingFront sends an email to the customer with an e-Sign Link to access the documents in the Customer Portal.

   1. Go to the Actions Menu
   2. Select Send e-Sign Link
      

3. Access and Sign Documents: Instruct the customer to:

   • Open the email containing the E-Link.

   • Click the E-Link to access the Customer Portal.

   • Review and electronically sign the documents within the portal.
     
     
     
     
     
     

4. Monitor Signing Status: Track the document signing progress in LendingFront to confirm completion.

The status of the application in LP will change from Contract Sent to the new status accordingly

Best Practices

• Verify the customer’s email address is correct before sending the e-Sing Link.

• Ensure customers are familiar with accessing the Customer Portal.

• Follow up with customers if documents remain unsigned.