How do the collections queues work?

The collection queues displays all of the deals that are currently in collection process, it could be either in On Hold due to a payment collection failure, Delinquent having balance past due or Written off if the collection process has escalated to that point. It will also show how many days specific products have been delinquent, which helps the lenders to organize the collection activities based on delinquency thresholds. 

• Hold: This status may be set manually so no payments are processed. This status may also be automatically set, if payments were not processed correctly (Depends on the client configuration)
• Delinquent: A borrower who has failed to make timely payments on the loan. When a borrower misses a scheduled payment, they are considered delinquent.
  • Depending on the client´s needs, this may be configured differently.
• Write Off: Declaring a loan or debt that is not likely to be collected. This typically occurs when a borrower is unable to repay the loan, and the lender determines that the chances of recovering the remaining amount are very low. Also a bankruptcy processes could derive in a write off request from the corresponding authorities.